To make the checkout faster for customers, Ikarus Technologies found that using the manual process in the Magento backend was too slow, taking several minutes for each order.
Instead, they used Magestore POS, which sped up the checkout to less than a minute:
“[I created a new order] in just a minute. A customer contacts me on WhatsApp. He just tells me his address and the order he wanted. I directly finish. Done with the order. Send him his invoice directly”
Sleiman Fakih
Sales Manager, Ikarus Technologies
After resolving the order checkout issue, the next priority on their to-do list was hassle-free product returns to ensure customer satisfaction and confidence in future purchases. Unfortunately, Magento’s default refund process is slow and inefficient, causing increased costs and customer frustration.
To fix this, Ikarus Technologies took advantage of Magestore POS’s deep integration with Magento to simplify the process. Now, customers can get quick refunds in their original payment method or exchange products instantly, making shopping easier and building trust with the company.
Additionally, the company found a solution to cater to customers’ transactions, regardless of their preferred payment method.
Ikarus Technologies leveraged Magestore POS, which integrates with various payment gateways to process purchases. This flexibility enables customers to pay with their preferred method, reducing any obstacles during checkout.
