7 best Magento 2 refund request extensions of 2023, only from $0

There are two types of refunds in Magento: online and offline. While they have the same goal, which is to refund, it’s important to clearly distinguish them as each type requires different configuration.

• Online refunds are when the money is actually returned to the customers through the payment gateway. This means that when you click the Refund button in the Magento admin area, this Magento 2 refund online is processed both in Magento and at the payment gateway.
• Offline refunds, on the other hand, only refund the amount within Magento and do not return the money to the customer. These refunds are typically used for offline payment methods like gift card, cash, or check. And a Magento 2 refund offline is created when you click the Invoices button, then Credit Memo button in the Magento backend.

1. BSS Commerce Magento 2 Refund Extension

Refund request extension by BSS Commerce is one of our best recommendations for Magento refund modules. It allows customers to choose between two refund options: store credit or the original payment method. And they can provide clear refund reasons, attach supporting files, and efficiently track the progress of their requests.

For store owners, managing refund requests becomes effortless with the intuitive backend interface. Approving, rejecting, or canceling refund requests is just a few clicks away. Store owners can generate credit memos or invoices, issue refunds online or offline, and communicate effectively with customers through automated email notifications. 

Best of all, their license is available for free, making it a good choice for startups and small businesses to improve the refund process without a dime.

Key features:

• Allow customers to send refund requests in the Order section of their Customer Account Page
• Admin can accept or reject refund requests in the Request Detail Page.
• Offer a user-friendly refund request popup for customers to submit their inquiries
• Notify customers of the admin’s decision via email
• Easily customize the refund request popup and notification email

Pricing:

• Community: Free
• Enterprise: Free

Installation:

$50

Compatibility:

CE, EE 2.3.x – 2.4.x

2. FME Refund Request Magento Extension

The FME refund request extension for Magento 2 makes it easier for customers and store owners to handle refunds. Customers can simply request a refund through their account within a time frame after purchasing. 

To do so, they fill out a popup form with their name, email, the reason for refund, and a description. The store owner then reviews the request and decides whether to accept or decline it based on their terms and conditions.

Additionally, the Magento refund module lets store owners to activate reCAPTCHA on the popup form. This feature helps in preventing spam or deceitful refund requests. Besides, FME offers the extension for free, making it an excellent option for retailers to enhance the refund process at no cost.

Key features:

• Enable customers to ask for a refund from their account
• Allow admin to approve or reject the refund based on the terms and conditions
• Set a time limit for admins to accept the refund requests
• Show a popup form for customers to fill in their refund request
• Send email alerts to admins and customers on new refunds
• Add reCAPTCHA to the popup form to prevent spam

Pricing:

• Community: Free
• Enterprise: Free

Installation:

$49

Compatibility:

CE, EE 2.1.x – 2.4.x

3. Meetanshi Magento 2 Refund Request

The Meetanshi Magento 2 refund extension is slightly different from the previous modules. It offers a convenient way for your customers to request refunds without the need to log in. They just need to fill out a simple form with their order details and the refund reason. Once submitted, it’s up to you whether to accept or reject the request. Besides, you can also activate Google reCAPTCHA v3 to prevent spam refund requests, as FME does offer.

Key features:

• Allow customers and guest users to request a refund from a separate form in the frontend  
• Empower admin to customize the number of days to show the refund request form  
• Integrate Google reCAPTCHA v3 to prevent spam requests  
• Allow admin to add refund reasons and privacy policy notice
• Automatically send refund email to customers and admin

Pricing:

• • Community:  $39
  • Enterprise: $189
  • Cloud: $189

Installation and configuration:

$59

Compatibility:

Magento 2.3.x – 2.4.x

4. MageComp Magento 2 Refund Extension

The MageComp refund plugin supports both Magento 1 and Magento 2 stores, offering a convenient solution. Customers can quickly request a refund without logging in. They just need to fill out a simple form with their order details and the reason for refund. 

Moreover, this Magento refund extension provides additional functionalities, such as specifying the email ID to receive customer refund request emails, removing processed refund requests from the backend, and enabling guest users to apply for refunds.

Key features:

• Enable customers and guests to request a refund directly from their account section
• Let admin set the number of days to show the refund request button on the frontend
• Send email notifications to the admin for each refund request received
• Allow admin to manage and delete refund requests from the backend

Pricing:

• • Community:  $49
  • Enterprise: $198
  • Cloud: $198

Additional service:

• Installation: $29
• Installation + setup: $49

Compatibility:

Magento 2.2.x – 2.4.6

5. Aheadworks Store Credit and Refund for Magento 2

Aheadworks Magento 2 refund order offers a great solution that not only enables customer refunds but also ensures you don’t lose revenue in the process. It works like this: Instead of returning the real money to the customer’s original payment method, the refund is given as store credits. This way, customers can use the credited amount for future purchases within the store.

Additionally, managing store credits and refunds is simple through the backend. You have access to view customer transactions, statistics, and settings, making it easy to oversee these processes. 

The only thing we rate 4.5/5 stars for this plugin is it doesn’t offer the reCAPTCHA. While it may not be deemed essential, it can aid in avoiding spammy requests or refund fraud.

Key features:

• Allow store credit as a refund type so customers can utilize it for next purchases
• Allow admin to manually or automatically update customers’ credit balances
• Offer transparent tracking of credit movements
• Provide comprehensive reports and statistics on store credit transactions and balances

Pricing:

• Open Source:

• • License (first payment): $127
  • Regular payments: $7.99/month or $74.99/year

• Commerce: 

• • License (first payment): $254
  • Regular payments: $14.99/month or $149.99/year

Compatibility:

CE, EE 2.4.4 – 2.4.6

=> Read more: Magento is now Adobe Commerce — All you need to know in 2023

6. Mirasvit Magento 2 Store Credit & Refund Extension

Similar to Aheadworks, the Mirasvit Magento store credit and refund module offers the ability to create your own store currency for customer purchases. You can refund orders by providing store credits instead of real money, which helps prevent revenue loss.

In addition, merchants can create earning rules, allowing customers to earn credits for placing orders. Customers can also purchase credits or refill their balances using credit products. More so, customers can send credits to others as gifts or rewards.

However, this Magento refund module doesn’t include a reCAPTCHA feature to prevent spam refund requests, and it lacks a privacy policy notice to comply with the EU’s GDPR. You should consider these factors before buying this extension.

Key features:

• Allow customers to request and receive refunds via store credits 
• Enable admins to create earning rules to reward customers with store credits for placing orders 
• Allow customers to buy and refill store credits with credit products 
• Provide reports on store credit operations 
• Send email notifications about credit transactions once customers subscribe

Pricing:

• Community:  $149
• Enterprise: $448

Installation:

Free

Updates and support prolongation:

$89

Compatibility:

CE, EE 2.3.x – 2.4.6

7. Amasty Store Credit & Refund for Magento 2

The final contender in this lineup is the Amasty Magento 2 return order extension. It encompasses all the essential features for store credit and refunds, such as creating your own store currency for customer purchases and the option to refund orders with store credits instead of cash.

The backend management allows you to handle store credits and refunds conveniently. You can effortlessly view customer transactions, access statistics, and adjust settings.

What sets it apart is the capability to apply store credits to specific products based on SKU and generate reports on store credit operations. By automating and organizing the store credit and refund process, it helps save time and streamline operations.

The only drawback of this module is that admins cannot set up rules to reward customers with credits for making purchases, which is a bit inconvenient.

Key features:

• Allow customers to request and receive refunds in the form of store credits
• Empower admins to create store credit products with fixed or open amounts
• Let customers utilize store credit for purchases, including taxes and shipping
• Admin can apply store credit to specific products by SKU.
• Automatically notify customers of any changes in their store credit balance via email
• Enhance customer loyalty by rewarding shoppers with extra credits
• Track store credit and refunds within admin account for easy management

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Pricing:

Full upfront payment plus annual deductions of 40% from the original price.

• • Community: $169 (then $101.40/year)
  • Enterprise: $469
  • Cloud: $769

Updates and support prolongation:

• Community: $105
• Enterprise: $285
• Cloud: $465

Compatibility:

Magento 2.4.6-p1, 2.4.5-p3, 2.4.4-p4, 2.3.7-p4

As you can see, there are many Magento 2 refund request extensions available to help you handle product returns and refunds easily. But if you want to enhance your refund process at the physical store, you should check out Magestore’s products. Magestore offers a comprehensive POS system that seamlessly integrates with Magento 2. It enables you to manage online and offline sales cycles in one place. 

With Magestore POS, you can efficiently process refunds even without receipts. Additionally, it allows you to accept online refund in-stores and optimize your product return process through flexible settings and reports. 

For omnichannel retailers aiming to deliver a hassle-free and consistent refund experience across all channels, Magestore POS is the ultimate solution. To learn more about Magestore POS and its refund features, you can book a demo to see how it works in reality.

=> Read more: Top 9 responsive Magento 2 mega menu extensions, only from $0 (2023)

To sum up, it’s essential to consider your specific requirements and budget to select the best Magento 2 refund extension for your business in 2023. With various options in our comparison, you can find the ideal extension to streamline your refund process and enhance customer satisfaction. 

• If you’re looking for an accessible, reliable, and feature-rich solution, extensions like the BSS Commerce Magento refund extension and the refund plugin by FME offer excellent choices. 
• For additional functionalities, such as store credits and robust backend management, then Magento 2 return order extensions by Aheadworks, Miravist, and Amasty are worth considering. 

Thank you for reading, and feel free to contact us if you have any further inquiries.

1. Is a credit memo a refund?

No, a credit memo is not a refund. A credit memo is a document that displays the amount owed to the customer for a full or partial refund. This amount can be applied towards a future purchase or refunded directly to the customer.

2. How do I issue a refund in Magento 2?

To issue a refund in Magento 2, merchants can follow these steps for online refund (step 1 – 6) and offline refund (step 7):

Step 1: Go to Sales > Orders in the Magento admin area and locate the order you want to refund.

Step 2: If you have set the Payment Action to Authorize Only, simply click the Cancel button at the top of the page to cancel the order. However, if you have chosen Authorize and Capture, proceed to the next step.

Step 3: From the left sidebar, click Invoices and select the invoice you want refunding.

Step 4: In the top right corner, you need to click on Credit Memo.

Step 5: If needed, adjust the refund amount accordingly. You can choose between issuing a full or partial refund.

Step 6: To process an online refund that refunds the amount through the payment gateway, click the Refund button at the bottom.

Step 7: Alternatively, if you prefer an offline refund that only reflects within Magento and doesn’t involve the payment gateway, click the Refund Offline button.

3. What is Magento RMA?

Magento 2 RMA is Return Merchandise Authorization in Magento. It’s the process in which customers are given the right to return, repair, or replace already-purchased merchandise in exchange for a refund or credit. RMA in Magento 2 is important for stores because it can improve customer satisfaction and loyalty by providing a transparent and straightforward refund policy.