How to choose a payment service provider

Based on our experience working with many PSPs, we recommend 5 criteria for choosing a payment service provider.

1. The popularity of payment service providers

You should ensure that your chosen PSP is available to all stakeholders who want to have access to the system. In Europe and especially Germany, direct debit, bank transfer, Mastercard, VISA credit card, and payments via Paypal are available. Debit cards, e-wallets like Skrill, prepaid cards like paysafecard, mobile payments on platforms like mpass are also sometimes available.

1.1. International payments

Global retailers will need to break down and research to select different payment processor PSPs in different countries.

The major number of overseas transactions can’t be completed by eCommerce retailers because the payment methods aren’t available in some countries. Therefore, choosing the right payment service providers will help your website go global.

For example, if you want to open a website in Sweden, you need to adopt Swish, which more than 75% of residents use for their online transactions. Or else, you could lose a large portion of your potential sales.

1.2. Mobile payment offers

With the increasing number of mobile device users, customer behavior tends to change respectively. Consumers expect uncomplicated and efficient online shopping platforms that they can use on the go. Online businesses can increase conversion rates by enhancing the mobile user experience.

• Some PSPs offer checkout features, in which you can tailor the checkout process for each type of mobile device. This provides mobile optimization for the retailer’s website and provides a high level of brand recognition.
• Mobile payment behaviors such as QR code or SMS payments by PSP are also reasonable and useful for an omnichannel strategy for integrated shopping and targeting some customer groups.

2. Technical requirements of payment service providers

You should choose a third-party service provider that offers modules that can integrate with your existing software and business processes. In some cases, integrating in-house development with the existing store system can be difficult when looking beyond the ERP interface. Thus, your selected PSP should offer modern and popular integration options including:

• API connections for further integration
• Redirects (or forwarding) to forward customers from the retailer’s website to the secure website of the PSP after the checkout process is complete.
• iFrame and iFrame connections to adapt a new layout and page for a secure checkout formula from PSP and transfer payment data at higher security

3. Payment development security

PSPs are independent of the bank so they will need a BaFin certificate. This certificate is issued and certified by major European financial supervisory authorities to:

• Allow PSPs to set up escrow accounts to accept payments at banks across Europe
• Protect PSPs transactions in the countries where they have an established escrow account and in Germany

In addition, PSP must meet worldwide data security standards like Payment Card Industry Data Security Standard (PCI DSS) to offer credit card payments. By having that, PSP can:

• Ensure customer credit card data is protected from theft or fraud
• Save eCommerce retailers a lot of time attempting to obtain this certification yourself (since your chosen PSPs are already certified)

4. Services provided by PSPs

PSPs offer different services among different providers. Therefore, retailers should have a clear outline of what services are necessary and important to the growth of their online stores. For example, new and growing retailers need to address topics such as market and expansion. Below are suggestions for popular services that retailers can refer to:

4.1. Subscriptions and recurring payments

Some PSPs offer recurring payment processing services. This feature is essential for businesses in industries like media and food, in which their customers can:

• Access their payment status in a real-time overview
• Save and retrieve payment data when they want to make repeat purchases

Subscription models should have other available payment methods besides the popular credit cards such as direct debit or PayPal. This ensures a fast and enjoyable reordering experience for customers.

4.2. Support services

The difference in support level can be huge according to cost, language, and scope. Most retailers expect not only guidelines but also a direct support line for in-store incidents. Customer support is extremely important to certain customers and industries. You should consider this aspect in your full service contract with payment service providers.

4.3. Risk protection from missing payments

Online merchants often face a rather higher risk of not receiving or losing payments from customers. High payment rejection rates can lead to reduced profits. You’ll have to pay additional costs by 3–4.5% of direct debit payments for collections and warnings. Most PSPs can provide risk protection services to save you these additional charges.

• You can add additional fraud prevention modules supplied by PSPs to your eCommerce websites. From there, PSP monitors payment issues in the store such as chargebacks or declined payments. Then the PSP can recommend tweaks to their program to better protect the business.
• PSP also offers a customer blacklist check service for stores, even by credits and addresses.

4.4. Further service offers

In addition to the main services mentioned above, some certain payment solution providers may offer many other services based on:

• The transaction volume of the store
• The information that the receivables management department shares with the suppliers
• The payment behavior of the target group

From there, PSP will receive notices to monitor payments, debt collection, and then invoice or refer to a collection agency if necessary. Some service providers also offer factoring and financial services, currency conversion management, and business accounts.

5. Contracts and pricing for payment service providers

Pricing and collaborative contracts between your online store and PSP are an important part of the selection process.

The typical cost model consists of variable and fixed fees. A certain one-time setup fee and a predetermined monthly cost can be as low as €500.

• The variable cost depends on the number of transactions in the online store and the expected sales revenue. PSP typically accounts for 1.5–3% of a store’s sales, which can fluctuate and peak at 9%.
• Other fees are currency conversion rates and transaction cancellation fees.
• For small transaction volumes, some PSPs charge a certain flat fee for each transaction.

Basically, the longer the contract and the larger the sales, the cheaper the cost.